Most of the photos on our online store are taken of the real product itself so you can have a better view of what you are purchasing.
Having everything done online and not having a physical store to manage also helps us in reducing our costs.
How should I clean / care for my Kipling products?
For Crinkle Nylon and Nylon bags:
- clean the outside fabric with a slightly wet cloth
- wipe in the direction of fabric
- do not bleach
- do not soak in water
- hang away from direct sunlight
For Leather bags:
- keep the bag dry and avoid contact with damp or wet surfaces
- limit exposure to direct heat or sunlight
- do not use any chemical cleaners to care for this product
We can be reached via:
SMS / Whatsapp: +6018-2792389
For cash deposit, online bank transfer, credit card and Paypal customers, please kindly use the shopping cart provided to place an order.
We will usually send out a reply within 24 hours of you placing an order.
Please check your spam or junk folder if there are no replies from us in your email inbox within this time period.
Should you not receive anything from us after 24 hours, please kindly re-send an order form or contact us via email (firstname.lastname@example.org) or SMS/Whatsapp us on +6018-2792389.
NOTE: For customers who have used the shopping cart to place an order, we will not send a confirmation email until full payment has been made. This is because your order is automatically accepted and you can proceed with payment straight away.
I'm not sure whether I want to purchase yet. Can I come and view the items?Sorry but we strictly do not offer item viewing. COD/pickup orders at Plaza Shah Alam is only offered to confirmed buyers who are 100% sure they will purchase the item.Should you wish to view Kipling product to check its size, color or material, please visit your local Kipling boutique and/or departmental stores.
Here is the list of all stores in Malaysia offering Kipling products:
- Mid Valley Megamall, Kuala Lumpur (Kipling boutique & Metrojaya)
- The Gardens Mid Valley, Kuala Lumpur (Isetan)
- Suria KLCC, Kuala Lumpur (Isetan & Parkson)
- Lot 10, Kuala Lumpur (Isetan)
- Pavillion, Kuala Lumpur (Parkson)
- 1 Utama, Selangor (Kipling boutique & Parkson)
- The Curve, Selangor (Metrojaya)
- Gurney Plaza, Penang (Parkson)
YES, you can. Please kindly select "Instant Transfer" so that transaction shows instantly
For IBG transfer, we will only mail out your items once payment shows on our account. This will usually take between 1-2 business days.
NO, we don't.
For now, we are not able to provide COD/pickup at other locations.
We currently DO NOT accept installment payment plan.
- safe & secure bank account, credit card and debit card payments via SSL encryption (information is NOT shared with seller or any other parties)
- NO Paypal account is needed should you wish to proceed with direct payment via credit / debit card (just choose the "Pay with my credit or debit card" tab
- Paypal offers purchase protection for buyers - refunds for incorrect order or items that never arrive & a convenience process for resolving problems between buyer and seller
For instant transfer, please kindly expect parcel to arrive within the next 1-3 business days (for WM) or 3-7 business days (for EM). Please kindly add additional 1-3 business days for IBG transfers.
***The above time frame is a rough estimate and does not include any unexpected delays from courier companies***
For both Malaysian and international customers, your parcel tracking number can be found via this link.
We carefully package all the parcels that are sent out to ensure your items will not get damaged during transit. All goods will be packed securely with bubble wraps to ensure the items arrive safely.
As of now, there have been no complaints on lost or damaged goods from any of our customers.
However, should your items get lost or damaged during shipment, all shipment comes with basic insurance (between RM100-RM300) for protection against lost or damaged parcels (compensation will be provided within 60 days).
YES, you can!
- With the prices we offer, you can expect to earn between a minimum of RM10 to RM100 per item by reselling our products on your own established network (Facebook, Twitter, Blogger, your own website or even by word of mouth to your friends and colleagues) - just by doing a bit of advertising!
For Example:WE SELL (Kipling Ciaran) TO YOU for RM260YOU SELL (Kipling Ciaran) TO YOUR CUSTOMER for RM300= You earn RM40 in the process
- We will do the packaging and shipping work for you. Sender's details will be under your name in the postage slip - not ours (we will have NO direct contact whatsoever with your customers)
- Use the information we have provided (item description and photos) by promoting and advertising our products on your network
- Earn even more by purchasing more than 1 item from us in a single order by taking advantage of our multiple purchase discounts
- Our Reseller Program is only available for Malaysian residents
- Sender's details will be under YOUR name and YOUR address in the postage consignment note when item is shipped to your customer
- Discounts for multiple purchases only applies to a single order to one single address. Just add between RM5-RM15 should you want to deliver to each additional addresses
NO, to be fair to all our customers, we do not offer any special discounts for resellers.
Only the multiple purchase discounts applies as mentioned above.