-- 100% AUTHENTIC -- Ready Stock in Malaysia -- FREE Local Postage --- International Shipping --
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Are your items original?
All our items are guaranteed 100% original / authentic / genuine and comes NEW with tags as shown on our listing photos.
Most of the photos on our online store are taken of the real product itself so you can have a better view of what you are purchasing.
We strictly DO NOT deal with knock-off, fake, imitation, counterfeit or designer inspired items on our online store.

Where do you source your products?
All our products come from either US, UK or Europe directly from factory outlets, boutiques and/or departmental stores.

How are you able to sell your products much cheaper than local store prices?
We only purchase our products during sale periods (50% discount or more), hence why we are able to offer good deals and low prices to our customers.
Having everything done online and not having a physical store to manage also helps us in reducing our costs.

Do you have a physical store?
NO, we don't. 
Plaza Shah Alam is just a location for COD/pickup. We do not have a store or outlet in Plaza Shah Alam.

Are your products ready stock or pre-orders?
ALL of our items are ready stock in Malaysia unless otherwise stated.
This is to ensure fast and prompt delivery to our customers - usually within 2 days of receiving full payment.

Do you do pre-orders?
Sorry, we DO NOT currently accept any requests for pre-orders.

Can you restock sold out items?
Most of the times we are not able to restock as the sold out items are usually not available anymore at source location.
However, we might be able to restock some upon request if item is still available. Just drop us an email :)

How should I clean / care for my Kipling products?
For Crinkle Nylon and Nylon bags:
- clean the outside fabric with a slightly wet cloth
- wipe in the direction of fabric
- do not bleach
- do not soak in water
- hang away from direct sunlight
For Leather bags:
- keep the bag dry and avoid contact with damp or wet surfaces
- limit exposure to direct heat or sunlight
- do not use any chemical cleaners to care for this product

How can I contact you?
We can be reached via:
Email: kipling.malaysia@gmail.com
SMS / Whatsapp: +6018-2792389

How can I place an order?
For cash deposit, online bank transfer, credit card and Paypal customers, please kindly use the shopping cart provided to place an order.

Please note that our shopping cart is encrypted with 128bit SSL encryption to ensure 100% secure shopping for you. All credit cards / debit cards information is NOT shared with seller but processed by a secure third party payment processor - Paypal.

I placed an order but did not receive any reply from you. What happened?
We will usually send out a reply within 24 hours of you placing an order.
Please check your spam or junk folder if there are no replies from us in your email inbox within this time period.
Should you not receive anything from us after 24 hours, please kindly re-send an order form or contact us via email (kipling.malaysia@gmail.com) or SMS/Whatsapp us on +6018-2792389.

NOTE: For customers who have used the shopping cart to place an order, we will not send a confirmation email until full payment has been made. This is because your order is automatically accepted and you can proceed with payment straight away.

Can I reserve an item?
We currently DO NOT accept reservation, only full payment are accepted. All orders are on first pay first serve basis - order will be cancelled if another customer makes payment first.

I'm not sure whether I want to purchase yet. Can I come and view the items?Sorry but we strictly do not offer item viewing. COD/pickup orders at Plaza Shah Alam is only offered to confirmed buyers who are 100% sure they will purchase the item.

Should you wish to view Kipling product to check its size, color or material, please visit your local Kipling boutique and/or departmental stores.

Here is the list of all stores in Malaysia offering Kipling products:
- Mid Valley Megamall, Kuala Lumpur (Kipling boutique & Metrojaya)
- The Gardens Mid Valley, Kuala Lumpur (Isetan)
- Suria KLCC, Kuala Lumpur (Isetan & Parkson)
- Lot 10, Kuala Lumpur (Isetan)
- Pavillion, Kuala Lumpur (Parkson)
- 1 Utama, Selangor (Kipling boutique & Parkson)
- The Curve, Selangor (Metrojaya)
- Gurney Plaza, Penang (Parkson)

Can I pay to your CIMB bank account via other online banking institutions (eg. Maybank etc)?
YES, you can. Please kindly select "Instant Transfer" so that transaction shows instantly
For IBG transfer, we will only mail out your items once payment shows on our account. This will usually take between 1-2 business days.

Do you do COD/pickup at other locations besides Plaza Shah Alam?
NO, we don't.
For now, we are not able to provide COD/pickup at other locations.

Do you accept installment payment plan?
We currently DO NOT accept installment payment plan.

What are the advantages for paying with Paypal?
- safe & secure bank account, credit card and debit card payments via SSL encryption (information is NOT shared with seller or any other parties)
- NO Paypal account is needed should you wish to proceed with direct payment via credit / debit card (just choose the "Pay with my credit or debit card" tab
- Paypal offers purchase protection for buyers - refunds for incorrect order or items that never arrive & a convenience process for resolving problems between buyer and seller

How long can I expect my parcel or package to arrive after making payment?
For instant transfer, please kindly expect parcel to arrive within the next 1-3 business days (for WM) or 3-7 business days (for EM). Please kindly add additional 1-3 business days for IBG transfers.

***The above time frame is a rough estimate and does not include any unexpected delays from courier companies***

Where can I get my parcel tracking number?
For both Malaysian and international customers, your parcel tracking number can be found via this link.

What if my items get lost/damaged during shipment?
We carefully package all the parcels that are sent out to ensure your items will not get damaged during transit. All goods will be packed securely with bubble wraps to ensure the items arrive safely.
As of now, there have been no complaints on lost or damaged goods from any of our customers.

However, should your items get lost or damaged during shipment, all shipment comes with basic insurance (between RM100-RM300) for protection against lost or damaged parcels (compensation will be provided within 60 days).

For damaged items, we will require customers to send the items back to us (we will bear the postage cost for this).

Can I become your reseller?
YES, you can!

  • With the prices we offer, you can expect to earn between a minimum of RM10 to RM100 per item by reselling our products on your own established network (Facebook, Twitter, Blogger, your own website or even by word of mouth to your friends and colleagues) - just by doing a bit of advertising!
For Example:
WE SELL (Kipling Ciaran) TO YOU for RM260
YOU SELL (Kipling Ciaran) TO YOUR CUSTOMER for RM300
= You earn RM40 in the process
  • We will do the packaging and shipping work for you. Sender's details will be under your name in the postage slip - not ours (we will have NO direct contact whatsoever with your customers)
  • Use the information we have provided (item description and photos) by promoting and advertising our products on your network
  • Earn even more by purchasing more than 1 item from us in a single order by taking advantage of our multiple purchase discounts
  • Our Reseller Program is only available for Malaysian residents
  • Sender's details will be under YOUR name and YOUR address in the postage consignment note when item is shipped to your customer
  • Discounts for multiple purchases only applies to a single order to one single address. Just add between RM5-RM15 should you want to deliver to each additional addresses
For any questions or more information regarding this, please do not hesitate to contact Rina via email (kipling.malaysia@gmail.com) or SMS/Whatsapp 018-2792389.

As a reseller, am I entitled to any special discounts?
NO, to be fair to all our customers, we do not offer any special discounts for resellers.
Only the multiple purchase discounts applies as mentioned above.

Do you accept returns?
Sorry but we do NOT accept returns. ALL SALES ARE FINAL (no exchanges, no returns & no refunds).
Please rest assured that ALL our items are thoroughly checked and hence, you will not receive a defective or damaged item.